Movers Harrow Terms and Conditions of Service
These Terms and Conditions set out the basis on which Movers Harrow provides removal and related services in the United Kingdom. By placing a booking with Movers Harrow, you agree that these Terms and Conditions form the contract between you and Movers Harrow for all services supplied, whether for domestic or commercial moves.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company, we, us or our means Movers Harrow, the removal service provider supplying the services.
Customer, you or your means the person, firm, partnership, company or organisation booking the services or on whose behalf the services are booked.
Services means removal, packing, loading, unloading, transportation, delivery, storage, and any related services agreed in writing between the parties.
Goods means the items and belongings that we are required to move, pack, transport, store or otherwise handle under the contract.
Order means your request for services, including any agreed quotation, booking details and any variations agreed in writing.
2. Scope of Services
2.1 We provide household and commercial removal services, which may include packing, loading, transportation, unloading, placement of items at the destination premises, and short-term or long-term storage where agreed in advance.
2.2 The specific scope of services, dates, addresses, anticipated duration, and any special requirements will be confirmed in your quotation and booking confirmation. Any services not expressly stated in the booking confirmation are not included.
2.3 We reserve the right to refuse to move or handle any items that in our reasonable opinion are unsafe, illegal, excessively heavy, insufficiently packed, or otherwise unsuitable for transport.
3. Booking Process
3.1 You may request a quotation by providing accurate information about the collection and delivery addresses, access conditions, parking arrangements, type and volume of goods, special items, and any other relevant circumstances.
3.2 Our quotation is based on the information you provide. If that information is incomplete, inaccurate or changes, we may adjust the quotation or charge additional fees to reflect the actual work required.
3.3 A booking is only confirmed when you have accepted our quotation, agreed to these Terms and Conditions, and we have issued a booking confirmation. Verbal or provisional discussions do not constitute a binding contract until confirmed by us.
3.4 You must ensure that a responsible adult with authority to give instructions is present at both collection and delivery addresses. If no such person is present, we may proceed with the work using our best judgment and you agree to be bound by those decisions.
4. Quotations and Price Adjustments
4.1 Unless otherwise stated, our quotations are provided free of charge and are valid for a limited period as specified in the quotation, subject to availability of resources and vehicles at the time of booking.
4.2 Quotations are usually based on hourly rates, fixed prices or a combination, depending on the nature of the move. Any minimum charge, travel time, congestion or additional fees will be specified in the quotation where reasonably foreseeable.
4.3 We may make reasonable additional charges where:
a. The volume or nature of the goods differs from that described when the quotation was given.
b. Access to the property is more difficult than advised, including where there are long carrying distances, stairs, lifts, restricted access or unsuitable parking.
c. We are required to perform additional services, such as dismantling or reassembling furniture, disconnecting appliances, packing or unpacking where this was not included.
d. There are delays outside our control, including waiting for keys, delays caused by third parties, or restrictions imposed by building management.
e. The move takes place on a date, time or public holiday different from that originally quoted, or where local traffic conditions, road closures or similar factors require extra time or alternative routes.
5. Payments and Charges
5.1 Unless otherwise agreed, a deposit may be required to secure your booking. The deposit amount and due date will be notified at the time of booking.
5.2 The balance of the charges is normally due on or before the day of the move, as specified in your booking confirmation. We may refuse to commence or continue services if payment has not been received as agreed.
5.3 Payment methods will be communicated during the booking process. All payments must be made in pounds sterling.
5.4 Where services are provided on an hourly rate basis, charges will accrue from the agreed start time or arrival time at the collection address, subject to any minimum charge agreed.
5.5 If payment is not made by the due date, we may charge interest on overdue amounts at the statutory rate applicable to late payments and may recover any costs reasonably incurred in enforcing payment.
6. Cancellations, Postponements and Amendments
6.1 If you wish to cancel, postpone or significantly amend your booking, you must notify us as soon as reasonably possible.
6.2 We reserve the right to apply reasonable cancellation or amendment charges, which may be calculated with reference to the amount of notice you provide and any costs we have already incurred or committed to incur.
6.3 As a general guideline, where a booking is cancelled:
a. With more than a specified number of working days' notice before the scheduled date, any deposit paid may be refundable or transferable at our discretion.
b. With short notice, including within a few working days of the scheduled date, part or all of the deposit may be retained and further charges may apply if we are unable to reallocate the resources.
6.4 If we are unable to carry out the services on the agreed date due to circumstances beyond our reasonable control, such as extreme weather, accidents, road closures, vehicle breakdowns, significant traffic disruption or illness, we will notify you as soon as practicable and offer an alternative date or a reasonable solution. We will not be liable for any consequential losses arising from such rescheduling, but you will not be charged for services we have not provided.
7. Customer Responsibilities
7.1 You are responsible for:
a. Ensuring that all goods are ready for collection and properly packed, unless we have agreed to provide packing services.
b. Providing accurate information about access, parking, building restrictions and any special handling requirements.
d. Ensuring that all goods to be moved are clearly identified and separated from items that are not to be moved.
e. Removing, disconnecting and securing any appliances, fixtures or fittings unless specific arrangements for such work have been agreed.
7.2 You must not ask us to move or handle any prohibited items, including but not limited to:
a. Illegal or stolen goods.
b. Explosives, flammable or hazardous substances, including gas cylinders and fuel.
c. Perishable or refrigerated items, unless expressly agreed in writing.
d. Animals or plants that require special conditions.
e. Valuable documents, cash, jewellery, watches, precious metals, or items of extraordinary value, unless we have agreed in writing and you have arranged appropriate insurance.
8. Our Liability
8.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods is subject to the limitations set out in this clause.
8.2 We are not liable for loss or damage arising from:
a. Your failure to adequately pack or protect goods where packing is your responsibility.
b. Normal wear and tear, or minor scratches, scuffs or marks which may occur in the ordinary course of a move.
c. Inherent defects or vulnerabilities in goods, including those arising from their age, condition or construction.
d. Dismantling or reassembly of furniture or other items, unless caused by our negligence.
e. Loss or damage to items packed by you in containers or boxes that we have not inspected.
f. Loss of data or software from computers, electronic devices or media.
g. Events outside our reasonable control, including fire, flood, acts of nature, acts of terrorism, civil unrest, or actions of third parties.
8.3 Our total liability for any claim arising out of or in connection with the services, whether in contract, tort or otherwise, shall be limited to a reasonable sum having regard to the value of the goods moved and the charges paid for the services, subject to any higher amount required by applicable law.
8.4 We recommend that you arrange suitable insurance cover for your goods during the move and any storage period, in addition to any cover that may be provided by us or our insurers. It is your responsibility to ensure that any insurance policy is adequate for your needs.
9. Claims and Notification of Loss or Damage
9.1 You must inspect the goods as soon as reasonably possible following delivery or completion of the services.
9.2 Any visible loss or damage should be reported to us immediately on completion of the move or within a short, reasonable time frame. Any concealed loss or damage must be reported as soon as reasonably practicable after discovery.
9.3 When reporting a claim, you should provide details of the affected items, the nature of the loss or damage, and any supporting information or evidence reasonably requested by us or our insurers.
9.4 Failure to notify us of loss or damage within a reasonable time may affect our ability to investigate the claim and could limit the remedies available to you, except where such limitation is not permitted by law.
10. Waste, Disposal and Environmental Regulations
10.1 We operate in accordance with applicable waste management and environmental regulations in the United Kingdom.
10.2 We are not a general refuse collection service. We will only remove and dispose of items as part of an agreed clearance or disposal service, subject to additional charges.
10.3 Certain items cannot be disposed of with general household or office waste and may require specialist handling or licensed facilities. This may include electrical items, mattresses, paints, solvents, chemicals, tyres and construction materials, among others.
10.4 Where we agree to remove waste or unwanted items:
a. You confirm that you are the owner of the items or have full authority from the owner to arrange their disposal.
b. You agree to pay any additional charges associated with disposal at licensed facilities or for specialist waste handling.
c. We will take reasonable steps to dispose of waste lawfully and, where feasible, to reuse or recycle materials in accordance with good environmental practice.
10.5 We are not responsible for any penalties, fines or enforcement action that arise because you have failed to disclose the nature of items or have instructed us to handle or dispose of items in a way which would breach waste or environmental regulations.
11. Storage Services
11.1 Where storage services are provided, whether in our own facilities or those of a third party, the terms of storage will be set out in your booking confirmation or a separate storage agreement.
11.2 Storage charges are typically payable in advance and may be subject to minimum storage periods. If payment is not made, we may exercise a lien over the stored goods and, after giving reasonable notice, may arrange to sell or dispose of the goods to recover outstanding charges.
11.3 Goods stored are kept at your risk, subject to any insurance arrangements agreed separately. You must not store prohibited, perishable or hazardous items.
12. Access, Parking and Local Restrictions
12.1 You are responsible, as far as reasonably possible, for ensuring that there is suitable access and parking for our vehicles at both collection and delivery addresses, taking into account local parking restrictions, loading zones and any building-specific rules.
12.2 Any penalties or fines incurred by us as a direct result of your failure to arrange or provide the necessary access or permissions may be charged to you, provided that we have acted reasonably and in accordance with local regulations.
13. Data Protection and Privacy
13.1 We will process your personal data in accordance with applicable data protection laws in the United Kingdom. This may include using your contact details for the purposes of providing quotations, managing bookings, processing payments, and handling any queries or claims.
13.2 We will take reasonable steps to keep your personal data secure and will not share it with third parties except where necessary to provide the services, comply with legal obligations, or where you have given your consent.
14. Termination and Suspension
14.1 We may suspend or terminate the contract with immediate effect if you materially breach these Terms and Conditions, including non-payment of charges or requesting us to perform illegal acts or unsafe work.
14.2 Where the contract is terminated for your breach, you may be liable for any losses or costs we incur as a result, including loss of bookings and expenses already incurred.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services, except where mandatory provisions of law require otherwise.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.
16.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by us. We may update these Terms and Conditions from time to time, and the version applicable to your booking will be the version in force at the time your contract is formed.
16.3 No failure or delay by either party in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.
16.4 These Terms and Conditions, together with the quotation and booking confirmation, constitute the entire agreement between the parties in relation to the services and supersede any prior understandings or agreements, whether written or oral.
